Terms of Use

If you subscribe to a feature of the Services for a fixed term ("Initial Term"), your subscription will automatically renew for equivalent periods at the then-current price unless you turn off auto-renewal in accordance with the applicable term.

By agreeing to these Terms, you consent to receive communications from us via email, SMS, calls, or push notifications. You can unsubscribe from promotional emails through the unsubscribe options included in these messages.

You understand that the Services are evolving. HUBLYD may update them, including the Beta Products, with or without notice. You may need to update third-party software to continue using the Services.

HUBLYD reserves the right, but is not obligated, to monitor or review the Services and Hosted Content, for the sole purpose of ensuring the proper functioning, security, and legal compliance of the Services. Although HUBLYD does not conduct systematic monitoring of user activity, it may, in its sole discretion and in compliance with applicable laws: (a) remove or refuse to post any content, including if it violates these Terms or the rights of any third party; (b) take any action you deem necessary with respect to any Content, in the event of a violation of these Terms and Conditions, any third party rights, or any legal or security risk; (c) disclose, to the extent permitted by law, your identity or any relevant information to any third party claiming infringement of its rights, subject to sufficient justification; (d) take any appropriate action, including reporting to the appropriate authorities, any unlawful or unauthorized use of the Services; (e) suspend or terminate your access to the Services, in whole or in part, in the event of a material breach of these Terms or harmful conduct. HUBLYD is committed to respecting the confidentiality of hosted content, including content subject to non-disclosure agreements (NDAs) between you and your own customers. Any measures taken will be proportionate, justified, and in accordance with legal obligations in terms of data protection and respect for fundamental rights.

HUBLYD is not responsible for any interruptions, errors, or losses caused by integrated third-party services (APIs, AI, etc.).

In accordance with the Consumer Rights Directive 2011/83/EU, you have a right of withdrawal of 14 days from the date of subscription to our Services, unless the performance of the service has begun with your prior consent. The right of withdrawal only applies to consumers within the meaning of Directive 2011/83/EU. It does not apply to business (B2B) customers. Beyond this period, no refunds will be given for products or services purchased through the Services. HUBLYD is not obligated to provide credits or refunds for partially used subscriptions, unless otherwise provided for in a specific contract.

The customer guarantees that its data complies with applicable laws and indemnifies HUBLYD in the event of a breach (e.g. illegal data). You agree to indemnify and hold harmless HUBLYD and its affiliates, officers, employees, agents, partners, suppliers, and licensors (the "HUBLYD Parties") from and against any and all losses, costs, liabilities, or expenses (including reasonable attorneys' fees) resulting from: (a) Your Content; (b) your use of or inability to use the Services; (c) your breach of the Agreement; (d) your infringement of the rights of any third party (including other users); (e) your failure to comply with any applicable laws or regulations. HUBLYD reserves the right to defend itself in any matter falling within the scope of this indemnification, in which case you must cooperate fully.

Subject to mandatory statutory provisions, HUBLYD's total financial liability to the Client for any damage, loss, or claim arising from this Agreement or the use of the Services, regardless of the cause (contract, tort, warranty, or otherwise), is limited to the total amount actually paid by the Client to HUBLYD for the Services during the six (6) months preceding the event giving rise to liability. This cap does not apply in cases of:• fraud or proven breach of confidentiality obligations or personal data protection obligations by HUBLYD. In no event shall HUBLYD be liable for any indirect, special, incidental or consequential damages, such as loss of profits, loss of data, business interruption or replacement costs, unless otherwise required by mandatory law.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In this case, some of the above clauses may not apply to you.

The above limitations of liability are fundamental elements of the agreement between you and HUBLYD. HUBLYD applies a policy of removing or disabling access to content published on its Services in the event of proven copyright infringement, in accordance with the applicable legal provisions. In the event of repeated violations, HUBLYD reserves the right to terminate the account of the respective user, upon receipt of appropriate notification from the rights holder or their legal representative.

The agreement between you and HUBLYD begins as soon as you accept it (see preamble) and remains in effect for as long as you use the Services, unless terminated earlier in accordance with these terms.

You may terminate the Services by closing your account for all Services used.

If your account is terminated for misconduct or inappropriate behavior, you agree not to attempt to re-register or access the Services via any other email address or method.

HUBLYD undertakes to provide an availability rate of 98.5% per calendar month, excluding planned interruptions and force majeure. This SLA is calculated solely on the availability of the HUBLYD platform and does not include the services or infrastructure of third-party providers. The SLA is applicable only to Customers with an in-force contract. Users of free (Freeware) or beta versions are not eligible.For any claim related to availability, the Client must provide evidence (logs, captures) demonstrating the periods of unavailability. Planned outages, announced by HUBLYD with at least 48 hours' notice, are not included in the SLA calculation.

HUBLYD may release updates/patches with reasonable notice for major developments. Customers may be required to update their integrations to maintain compatibility.

Any dispute between you and HUBLYD relating to: access to or use of the Services, communications received, products or services purchased via the Services, will be subject to an amicable resolution procedure, then, in the event of failure, to private arbitration, unless otherwise required by law.

In accordance with Directive (EU) 2020/1828, collective actions are regulated by law. Any waiver of representative actions is unenforceable where permitted by national or European law.

You may not assign or transfer your rights or obligations without the prior written consent of HUBLYD.

If you have any questions or complaints about the Services, contact HUBLYD at contact@HUBLYD.com. If your issue is not resolved, you are welcome to report it for further investigation.

Any dispute not resolved amicably will be submitted to the exclusive jurisdiction of the courts of Paris (France), competent in B2B matters, unless the Parties agree in writing to a different arbitration.

The Services are provided exclusively to companies, organizations and professionals. The protective rules applicable to consumers do not apply to this contract.

In case of contradiction, the French version shall prevail and is the governing language.It is the intention of the parties that this Agreement and all associated documents be drawn up in English or French.

You must provide a valid email address to HUBLYD. If it becomes invalid, notifications sent by HUBLYD will be considered valid. You can send your notifications to contact@hublyd.com

Failure to enforce any provision of the Agreement shall not constitute a waiver of that provision or any other.

If any provision is found to be invalid or unenforceable, it shall be construed to best reflect the intent of the parties. The other provisions remain in full force.

This Data Processing Addendum ("DPA") is an integral part of the Terms of Use and governs the processing of Personal Data ("PII") carried out in connection with the Services provided by HUBLYD to the Client (together, the "Parties"). It applies only to B2B relationships and will prevail in the event of a conflict with any provision of the T&Cs relating to the treatment of personal data.

Qualification. Insofar as HUBLYD processes personal data on behalf of the Client and according to its instructions, HUBLYD acts as a Processor and the Client as a Data Controller. If HUBLYD determines the specific purposes and means of processing (e.g., accounts, security, logging), HUBLYD then acts as the Controller for such processing, without prejudice to the Client's rights. Instructions. HUBLYD only processes PII based on the Client's documented instructions (including through Account Settings, API, or support tickets), unless otherwise required by law, in which case HUBLYD will notify the Client unless prohibited by law. Confidentiality. HUBLYD ensures that persons authorized to process personal data are subject to an obligation of confidentiality.

(a) General Authorization. The Client authorises HUBLYD to use subcontractors (host, emailing, observability, payment, third-party AI) for the performance of the Services. (b) Register. HUBLYD keeps a register of essential subcontractors (name, role, country, guarantees). (c) Notification of Changes. HUBLYD will notify at least 30 days before the addition or replacement of a subcontractor. The Client may object for reasonable reasons related to the protection of personal data; in the absence of agreement, the Client may terminate the affected Services without penalty.

(a) Location. DCPs are hosted in the European Union unless otherwise specified in writing. (b) International Transfers. Any transfer of non-EU/EEA PD is subject to appropriate safeguards (e.g. European Commission Standard Contractual Clauses, or recognised mechanisms), and, where appropriate, by an assessment of the transfers and additional measures. (c) List of Destinations. HUBLYD makes available to the countries concerned by its subcontractors.

HUBLYD shall notify Customer without undue delay and, where required by applicable law, within 72 hours of becoming aware of a breach of PID affecting the Services. The notification describes the nature of the incident, the categories and volume of FADs involved, the actions taken or proposed, and the points of contact.

Subject to 30 days' notice, the Client may audit HUBLYD's measures once per 12-month period, by document review, security questionnaire, or on-site audit (during working hours) limited to the relevant controls. HUBLYD may satisfy this obligation by making available independent audit reports (p. ex. ISO 27001, SOC 2 Type II), where they exist. Audits are carried out under an obligation of confidentiality and without disrupting operations; the costs are to be borne by the Client.

(a) Duration. HUBLYD retains PDI for the duration of the Services and applicable legal obligations. (b) Termination of Services. Upon termination, the Client may request the return of its PD in a common format (CSV/JSON/API); HUBLYD deletes DCPs from active systems within 30 days, and then backups and archives within 90 days, unless otherwise required by law. (c) Traceability. HUBLYD may keep minimal technical logs for security, compliance, or billing purposes. (d) Client must not upload health, biometric, criminal, or sensitive data. Unless otherwise agreed in writing, the Client shall refrain from processing via the Services special categories of PD (health, biometrics, criminal data, children), as well as non-pseudonymised industrial secrets. HUBLYD may suspend the Service if such data is detected.